I would advise you all to simply press Ctrl+F and enter a keyword to search this thread since reading through it may be rather tedious when looking for something specific!
Graphical glitches (odd colours, stripy screens etc.):
Common problems:
1. Incorrectly displayed interface
* Update graphics card drivers
* Reinstall and ensure successful updating
2. Incorrectly displayed interactional features (mobs/NPCs)
* Update graphics card drivers
* Reinstall and ensure successful updating
3. Missing textures
* Update graphics card drivers
* Reinstall and ensure successful updating
4. Incorrectly displayed skills
* Update graphics card drivers
* Reinstall and ensure successful updating
5. Coloured streaks across the screen
* Update graphics card drivers
* Reinstall and ensure successful updating
* Please double check your PSU either by temporarily replacing it or using it on another rig.
* If system is overclocked please also revert back to the factory default.
Updating issues:
Common problems:
1. Failed to download server information. Please restart Launcher.
* Delete cookies & temp files then restart PC
* Disable any firewall/AV software you have running
* Allow update.exe in firewall/AV exceptions list
* Allow torrents through your router
2. Update 379_1 downloading...
* Urlinfo.ini has now been updated. This paticular error should no longer appear.
3. The game will be closed to recieve the update.
* Delete update files completely and let it download all updates from scratch
* Download a pre-updated copy
* Re-install current copy and auto-update
* Re-install current copy and manually update
4. The game fails to reach the login screen before I get a CTD (crash to desktop) with no error message
* Reinstall game client and ensure successful updating, your client has corrupted files essential for start-up
Restarting PC:
Common problems:
1. Graphical glitches followed by black screen
2. Graphical glitches followed by PC restart
3. Any errors followed by black screen and/or restart
4. Any combination of the above
* Check the following are in working order:
o
o PSU or UPS (Power Supply Unit or Uninterruptable Power Supply)
o Network Card or Network Cable
o Graphics Card and temperature
o Motherboard
* Remove and hardware/software you may have installed in-between the last successful playing and first reboot.
o
o Or remove all non-essential hardware connected and attempt to run Cabal.
* Remove all hardware and peripheral device drivers and install them one at a time (check to see if Cabal runs after each installation)
* Make sure you have disabled all software that you're not using at the moment (including all hacks), some software might conflict with gameguard and cause a PC restart.
Lockups and hangs in the operating system can be attributed to out-of-date or missing chipset drivers for the motherboard, missing Windows updates, or corrupted/outdated video card drivers. In most cases, loading updated chipset drivers, updating video card drivers, and installing available Windows updates will resolve these issues.
In rare cases, these types of issues can be related to underpowered or poor quality power supplies in the computer. Please make sure that the power supply in your computer meets the requirements of the graphics card you have installed. If you are adding a new video card to your system, sometimes it is neccessary to upgrade that power supply for your computer as well.
- See post 6 for further details
Account-related issues:
Common problems:
1. Account is banned.
* Submit a support ticket - account related cases are not for the Technical Support Forum!
* A few likely causes are, however:
o Your account has been blocked for using automated programs (bots)
o Your account has been blocked for using offensive language towards another individual
o You failed to update correctly and were caught in the ban script using a "speedhack" (Error Code 6: Type 174)
2. Wrong ID and Pass.
* Ensure the correct password is being changed via the correct part of the site, i.e forum password in the User CP and the game password on the main page.
o Someone has gained access to your account or you have forgotten your details. Please refer to:
+ Magic thread no.1
+ Magic thread no.2
+ Magic thread no.3
Disconnections and Connection Issues:
Common problems:
1. Disconnecting at login
* Ensure the correct password is being changed via the correct part of the site, i.e forum password in the User CP and the game password on the main page.
2. Disconnecting entering dungeons
3. Disconnecting changing map
* Reinstall the game client and ensure successful updating
Sometimes during an installation some of the non-essential files are corrupted and not detected. If you experience a DC every time you do something specific then you most likely have a corrupt file in you game folder.
* See below
4. Disconnecting at random intervals
* Please ensure a stable internet connection; re-check cables in and out of router/modem and PC.
* Kill all processes that could be using any bandwidth and re-check Cabal's connection stability.
I would also like to point out that the longer you have Cabal running the more sluggish your machine will become. You can therefore also try simply restarting your machine.
* If you're using a PPPoA connection type:
o Check all your hardware connected (router/cables/lines in & out etc.) and ensure all are in working order.
o If you experience random DC's in your internet connection (not just in Cabal) contact your ISP's support desk and ask for further instructions on how to identify the cause.
5. Disconnecting after X amount of time
6. Disconnecting after leaving shop open
* If you're using a PPPoE connection type:
o Using a "keep-alive" program such as ConKeep. (Keep-alive software stops your ISP shutting down your session through inactivity - though has no effect on packets sent/recieved)
Cash Shop:
*
* I get an error when opening the cash shop
o Right click "Local Area Connection" icon in your system tray and select "Repair".
o Clear temp files & cookies
o Use Windows Update to update to the latest version of IE 7.
o Google the downloads for Adobe Flash 10 and Java Runtime Environment.
o This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
o You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
* No text when viewing the cash shop
o Ensure all language packs have been installed on your machine
o Use Windows Update to update to the latest version of IE 7.
o Google the downloads for Adobe Flash 10 and Java Runtime Environment.
o This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
o You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
* I wait and wait but the cash shop won't load
o Right click "Local Area Connection" icon in your system tray and select "Repair".
o Clear temp files & cookies
o Use Windows Update to update to the latest version of IE 7.
o Google the downloads for Adobe Flash 10 and Java Runtime Environment.
o This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
o You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
* I know the Cash Shop was updated but I still see an older version of the page
o Open IExplorer and delete temp files/ cookies
o Use Windows Update to update to the latest version of IE 7.
o Google the downloads for Adobe Flash 10 and Java Runtime Environment.
o This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
o You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
-- Common causes:
o Corrupt Game Files
o Non-updated Internet Explorer
o Missing Adobe Flash Player and Java Runtime Environment
o Incorrect MTU size
o Transparent Proxy set by the ISP
Corrupt files:
(See Corrupt files replacement list as an alternative solution) - Post no.2 (Below)
Common problems:
1. Incorrectly displayed skills
* Reinstall the game client and ensure successful updating
2. Completer skills can be used in conjunction with another
* Reinstall the game client and ensure successful updating - failure to do so could result in a permanent ban (see Account-related issues)
3. Missing skill textures
* Reinstall the game client and ensure successful updating
4. Game shuts down before login screen
* Reinstall the game client and ensure successful updating
5. Cannot connect to the world server
* Reinstall the game client and ensure successful updating
6. Graphical glitches
* Reinstall the game client and ensure successful updating
* See Graphical Glitches
7. Text misplacement
* Reinstall the game client and ensure successful updating
8. Missing textures
* Reinstall the game client and ensure successful updating
* See Graphical Glitches
9. Missing/ corrupted maps
* Reinstall the game client and ensure successful updating
Most, if not all, of the above issues are causes by corrupt and/or missing files from a bad download or installation. The fastest solution would be to reinstall properly, unless you know the specific file in the root folder which needs replacing
Error Code 6:
Common problems:
1. Error Code 6: type 174
* See Graphical glitches or Corrupt files
2. Error Code 6: type 421
* Delete your gameguard folder and let it re-download a fresh copy
* Delete your gameguard folder and replace it with one that works
3. Other
* Please report in the most appropriate from the following list:
o Bug Reporting
o Support
* Please view Post No.9
Gameguard issues (*erl, DC, disabling of software/hardware):
Common problems:
1. An error has been detected by the hacking protection system(*erl error)
* Disable any and all software not needed to keep your system functional and restart the client
* Check your AV (Antivirus) software for incompatibilities (ask a Support Advisor if you are not sure)
* Uninstall AV if it's incompatible and/or replace with one that is compatible
2. Cannot connect to the world server
* Add Cabal to your AV exception lists
* Disable any AV you are using (or temporarily uninstall)
* Disable any other software that could be using up your bandwidth (e.g. torrents/downloads/uploads/IM software)
3. Disconnection and/or Error Code 6: Type XXX
* See Error Code 6 (above)
* Ensure you have disabled any and all software that could eat up your bandwidth before re-logging
* If DC's continue perform a tracert:
o Open CMD (Start -> Run... -> "CMD") -> type "tracert www.cabalonline.com" with Cabal open.
o Save the information and post/ PM to a Support Advisor for review
* Ensure all non-essential software is turned off before starting Cabal.
* Re-install and re-patch and/or renew your copy of gameguard.
4. Gameguard doesn't update correctly.
*
* Delete your gameguard folder and allow the launcher to re-download a fresh copy
* Replace your gameguard folder with one from this list
Invalid/missing/incompletefiles:
Common problems:
1. Missing textures
* Items
o Reinstall and ensure successful updating
* NPCs
o Reinstall and ensure successful updating
o Replace NPC file(s) from Post No.2
* Character display glitches
o Reinstall and ensure successful updating
2. Missing animations
* Skills
o Reinstall and ensure successful updating
* Monster's attacks
o Reinstall and ensure successful updating
3. Jukebox won't work
* Delete your Jukebox folder and gameguard folder, reboot and restart Cabal
* Any songs you may have added need to be on .ogg format
Spontaneous, not-so-common issues:
1. Microsoft Visual C++ Runtime Library error
*
* Check and remove any new software that has been installed recently
* Check and remove any hardware that has been installed recently
* Update your system or re-format: ensure you have installed everything your machine needs to run.
o You may want to do a Windows Update to ensure total system compatibility when executing a program, since runtime errors can occur if files on your system are obsolete or corrupt.
Why does my PC restart when I run Cabal?
That’s an awfully difficult question to answer, because there are so many possible reasons for the behaviour.
A format/fresh install is really the only absolute answer if software causes are suspected. If you’ve already attended to uninstalling and reinstalling the motherboard chipset and the display card device drivers, and to uninstalling/reinstalling Cabal (or any other offending games), and ensured that the system is free of viruses or other malware, then a format/fresh install is perhaps the most straightforward and simple approach to adopt. It’s what I’d do in the situation anyway, to be truthful!
Be sure you’ve had the most relevant and up to date device drivers available correctly installed first, though! And don’t forget to attend to the audio device drivers as well. Those interact with DirectX, and can sometimes cause problems as well.
If the system continues to restart after a format/fresh install has been properly performed then you can safely assume it is a hardware fault. Some of the more commonly encountered causes would include:
* Overheating. Check that the fans on your CPU and graphics card are functioning correctly. Perhaps the heatsinks need to be removed, cleaned up and then refitted using a new application of thermal paste?
* Inadequate or failing power supply unit. If the graphics card isn’t receiving enough ‘grunt’ then the system restarting would be understandable.
* RAM mismatch. If you have a ‘mix and match’ of RAM modules installed in the system then incompatibility errors could be generating the restarts.
Often, when a system becomes a bit ‘scrambled’ from the wear and tear of 3D gaming the only real solution is a format and fresh install. Before going to that extent, however, try this:
* Right-click My Computer and choose ‘Properties’.
* On the ‘Advanced’ tab, under ‘Startup and Recovery’ click on ‘Settings’.
* Under ‘System failure’ uncheck ‘Restart’ and ensure the other options are ticked.
You might want to check those potential problems out before you try formatting, considering that your system has sometimes restarted straight after it has been powered up.
What makes my PC crash randomly?
A number of things exist that can cause a PC to crash and become unresponsive. As of yet there is no set fix for a crash.
One way to identify the cause is to do the following:
Right click My Computer > Manage.
In the window that appears, along the left navigate in System Tools > Event Viewer > Open "Application" in the right.
Next, sort by Source and list any that say Application Hang. After which, if you cannot identify the program PM me and I'll see what I can do about it. If you can, however, identify the program(s) then, if possible, make sure they're turned off next time you start Cabal.
Poor performance can be related to improper driver settings or insufficient system hardware or resources. To ensure that you get the best performance out of the video card, you should have the latest motherboard BIOS and motherboard and CHIPSET drivers installed. These are available from the system manufacturer’s website.
Also, make sure that your computer meets all of the recommended system requirements for the application or game that you are using. You should also have disabled all background programs and services that are not necessary to run Windows. Make sure that you have an adequate power supply.
In some cases, a clean uninstallation, followed by an installation of the latest drivers can resolve issues with poor performance.
If the problem still exists, this may be a limitation with the graphics BUS on the motherboard. It may be limiting the available bandwidth, which will reduce the performance of the graphics card. It may also be possible that the card is not performing as it should. To test further, you will need to install the card in another system (if possible).
You should also check your BIOS setting
1. Basic BIOS options
NOTE: These options may vary depending on the type/version of your system. You may or may not have all these options present.
* Video BIOS Shadow - DISABLED
* Init Primary Display - AGP (toggle this setting if your video card is PCI)
* AGP MASTER 1W/S READ/WRITE - ENABLED/DISABLED (toggle this option)
* AGP Aperture size - 128 MB
* AGP Driving Control - AUTO
* Disable AGP 8x/4x mode in the BIOS
* Disable AGP Fast Writes in the BIOS
* AGP Driving Control - AUTO
* AGP Performance Control - ENABLED/DISABLED (toggle this option)
* Assign IRQ for VGA - ENABLED
* System Bios Cacheable - DISABLED
* Video BIOS Cacheable - DISABLED
* VIDEO RAM Cacheable - DISABLED
* Read Around Write - ENABLED/DISABLED (toggle this setting)
* PnP OS installed - YES
2. BIOS Settings for ADVANCED USERS
NOTE: These options may vary depending on the type/version of your system. You may or may not have all these options.
1. Load optimized defaults in your BIOS
2. Set your memory settings to default values (i.e. DRAM Timing = SPD)
3. Lower the memory frequency to 133/166mhz (effectively DDR266/333mhz)
4. If available, increase AGP Voltage to 1.6 - 1.8 in the BIOS
5. SDRAM Cycle length - 2.5
6. Bank Interleave - ENABLE/DISABLE (toggle this setting - it will only make a difference if you have more than one memory module)
7. DRAM Burst length – 4
3. Adjust graphics hardware acceleration as follows:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. On the Settings tab, click Advanced.
4. Click the Troubleshoot tab.
5. Move the Hardware Acceleration slider two notches to the left of Full (the Disable all cursor and advanced drawing accelerations setting).
6. Click OK, and then click OK again.
4. Turn on DirectDraw Acceleration, Direct3D Acceleration, and AGP Texture Acceleration
1. Click Start, click Run, type DXDiag in the Open, and then click OK.
2. On the Display (or Display 1) tab, under DirectX Features, click Enable next to DirectDraw Acceleration, Direct3D Acceleration, and AGP Acceleration.
3. NOTE: If AGP Texture Acceleration says Not Available, the feature is unavailable on your video adapter. Not all video adapters support AGP Texture Acceleration.
4. Click Exit.
5. Ensure that all three DirectX Features are enabled
Run the available tests to ensure that each of the three components passes.
6. Restart your computer by using a clean boot procedure
NOTE: You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but it may result in the return of the original error message or behavior.
1. Click Start, click Run, type Msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear "Load Startup Items".
4. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK, and then click Restart.
7. Empty the Windows temporary folder, by following these steps:
1. Click Start, click Run, type %temp% in the Open box, and then click OK.
2. On the Edit menu, click Select All.
3. On the File menu, click Delete.
4. Click yes when you receive the following message:
5. Are you sure you want to send these items to the Recycle Bin?
Based on our experience, lockups and hangs issues are usually due to improper system configuration, driver issues, faulty hardware, or a known issue between a given application, driver and hardware in use.
There are several things you can check:
Please keep in mind that you may have already done some of the following suggestions and you DO NOT need to try each one.
1. Please check with your motherboard or PC manufacturer to ensure that you have the latest Chipset driver.
2. Please check with your motherboard or PC manufacturer to ensure that you have the latest Bios flash.
3. Ensure that you have installed any patches or updates for the game or application. You will find these on the developer’s website.
4. Ensure that the latest DirectX version is correctly installed and functioning. For Microsoft’s instructions visit: www.microsoft.com/directx . To access the DirectX Diagnostic Utility do the following: Click Start > Choose Run > type “dxdiag” (without quotes) > Press OK
* Ensure all three (3) DirectX features are enabled:
1. From the Display tab, under DirectX Features, ensure that each feature (DirectDraw Acceleration, Direct3D Acceleration, and AGP Acceleration) are enabled.
2. Ensure that under Notes it states, “No Problem(s) Detected”.
* Verify that all DirectX files are installed:
* From the DirectX Files tab.
* Ensure that under Notes it states, “No Problem(s) Detected”.
* Try to force a different refresh rate:
1. From the More Help tab, click Override.
2. Enter an override value that is compatible with both your video card and your monitor.
3. Click OK, and then Exit.
5. Ensure your power supply has the required wattage output for the video card.
6. For AGP ( Accelerated Graphics Port) cards ensure:
* Ensure that Fastwrite is disabled in BIOS, and in the SMARTGART section of ATI’s Catalyst Control Center
* Try adjusting the AGP speed from (8X to 4X) (4X to 2X) or vise versa.
* Increase the AGP Aperture in the BIOS. We recommend a 128MB minimum.
* Disable any Shadowing settings in the BIOS.
* Disable any Cache Video BIOS settings in the BIOS.
7. Ensure that hardware acceleration set to full under the Troubleshoot tab in Display Properties, under advanced
8. Try turning off write combining in the display properties under advanced then the ATI Troubleshoot tab
9. Ensure that you have adequate Power
10. Ensure that your computer case has good air circulation.
11. Check the system memory (RAM) for errors. A link from Microsoft will help you test your memory: http://oca.microsoft.com/en/windiag.asp
12. If you have multiple memory sticks in your computer, swap the memory sticks or try one at a time
13. Empty the Windows temporary folder, follow these steps:
* Click Start, click Run, type %temp% in the Open box, and then click OK.
* On the Edit menu, click Select All.
* On the File menu, click Delete.
* Click Yes when you receive the following message: Are you sure you want to send these items to the Recycle Bin?
12. If you have multiple memory sticks in your computer, swap the memory sticks or try one at a time
13. Empty the Windows temporary folder, follow these steps:
* Click Start, click Run, type %temp% in the Open box, and then click OK.
* On the Edit menu, click Select All.
* On the File menu, click Delete.
* Click Yes when you receive the following message: Are you sure you want to send these items to the Recycle Bin?
14. Restart your computer by using a clean boot procedure:
Note: You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.
* Click Start, and then click Run.
* Type “Msconfig” (without Quotes)
* Click OK On the General tab.
* Click Selective Startup.
* Under Startup tab, click to clear "Load Startup Items"
* On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
* Click OK, and then click Restart. Test the computer
15. Disable a file or service using the System Configuration Utility
* Click Start, and then click Run.
* Type “Msconfig” (without Quotes), Click OK.
* Click Selective Startup and clear the Load System Services check box.
* Click OK.
* Restart your computer, and see if the problem persists.
16. Adjust graphics hardware acceleration:
* Click Start, point to Settings.
* Click Control Panel.
* Double-click Display.
* On the Settings tab, click Advanced.
* Click the Troubleshoot tab.
* Move the Hardware Acceleration slider two notches to the left of Full (the Disable all cursor and advanced drawing accelerations setting).
* Click OK, and then click OK again.
* Test the computer
17. Try the video card in another computer or another video card in your Computer.
* If your video card works in another Computer, then the video card is good and you should check your computer for the cause of the issue.
* If another video card exhibits the same behavior then the video card is good and you should check your computer for the cause of the issue.
* If your video card exhibits the same behavior in another computer then the card is defective.
* If the other video card works fine in your computer, then your video card is defective
If the card is proven to be defective then the issue that you are facing can only be resolved by a repairing your video card. Please apply for an RMA for your video card so that you can get a replacement for it.
Source:
Cabal EU
